Life In A Dollhouse

UX research — pain points, personas, competitors, user flows

A designer-led miniatures brand with national press, a bespoke commission business, and a storefront that mentions none of it. Sixteen findings, four personas, five competitors, four flows.

Site lifeinadollhouseshop.com Platform Shopify · Canopy 2.10.0 Catalogue 249 products · 19 collections Audited 6 September 2026

Section one

Method

An evidence-based heuristic audit. Every claim below traces to something measured on the live storefront — no assumed numbers.

Research sources and what each provided
SourceWhat it gave us
Full /products.json payload — 249 productsCatalogue composition, pricing, variants, description quality, image counts, stock, publish dates
/collections.json — 19 collectionsCategory architecture and collection copy
Raw HTML: home, product, collection, search, four content pagesTheme, installed apps, markup, image handling, buy-box composition, information architecture
Byte-level asset fetchesReal page weight and image payloads
Shipping and refund policy pagesPost-purchase terms
Five competitor storefronts and category searchCompetitive benchmark
Press coverage — CNBC, Star Tribune, Business of Home, House BeautifulBrand equity and founder story

What was not available. No analytics, no session recordings, no order data, no customer interviews. Conversion claims below are stated as directional risk, not measured loss. Where a fix depends on real numbers, it is called out. mountainminiatures.com sat behind bot protection and was assessed from search metadata only.

Section two

The business in one paragraph

Ella Doyle started building 1:12 scale dollhouses in Minnesota at age eleven, with her grandfather. By thirteen she had national press — CNBC, the Star Tribune, Business of Home — and designed the kitchen for Caitlin Wilson’s Dollhouse Beautiful project for House Beautiful in New York. The shop now carries 249 products from $1.00 to $2,750: printable wallpaper and tile at $6.50, rugs and accessories at $10–$80, custom dollhouse kitchens at $475–$495, and one-of-a-kind dollhouses over $1,000. It is a designer-led miniatures brand with a genuine authorship story and a real commission business.

The core finding: the storefront communicates almost none of that. The brand’s three strongest assets — a named designer, national press, and bespoke build capability — are respectively unmentioned above the fold, on an orphaned page, and behind a bare Gmail address.

The shop is mid-relaunch

Products published per year · 249 total

Products published per year, 2019 to 2026 Counts rise to a peak of 107 products in 2024, fall to zero in 2025, and recover to 54 in 2026. 50 100 2019: 2 products 2019 2020: 25 products 2020 2021: 8 products 2021 2022: 23 products 2022 2023: 30 products 2023 2024: 107 products 107 2024 2025: 0 products 0 dormant year 2025 2026: 54 products 54 2026
View as table
YearProducts published
20192
202025
20218
202223
202330
2024107
20250
202654

A full dormant year, then fifty-four new products in 2026. This is the right moment to fix the foundation rather than add more products on top of it.

Section three

Pain points

Severity is scored out of twelve — one tick per inch of a foot. Twelve means it is costing money today.

Stage A — Discovery & entry

A1The homepage never says who this is or why it is different

8/12

The homepage <h1> is “Ella’s Top Picks”. There is no value proposition, no scale statement, no maker story and no press above the fold — just a 631 KB collage image and a product grid.

Evidence — single <h1> on / reads “Ella’s Top Picks”. The meta description carries the positioning; no on-page element does.

A visitor who does not already know Ella cannot tell this apart from a dropshipper in the first five seconds. In a category full of generic import listings, provenance is the product.

Fix — State above the fold what this is and who makes it — designer-led original 1:12 designs, made by a named person in Minnesota, press logos beside it. Demote “Ella’s Top Picks” to an <h2>.

A2Press coverage is orphaned, and the nav points at an empty page

9/12

Two pages exist. /pages/featured-in holds real content — 2,578 characters. /pages/new-featured-in is effectively empty at 1,462 characters, indistinguishable from a blank page’s chrome. The nav links to the empty one, twice. The populated page has zero inbound links from the homepage.

Also empty/pages/project-gallery at 1,470 characters, reachable from the nav as “Projects”. Two of seven main-nav items lead nowhere.

CNBC and House Beautiful coverage — the highest-trust asset a solo maker can own — is invisible.

Fix — Repoint the nav to /pages/featured-in, redirect the empty duplicate, and pull the two strongest logos onto the homepage and every product page over $100.

Stage B — Browse & find

B1No way to filter by the attributes people actually shop on

9/12

249 products across 19 collections. Sorting exists — Featured, Best Selling, Price, Alphabetical, Date. Filtering by room, colour, size or price does not. Search results carry filters but no sort control.

Evidenceproduct_type is blank on 181 of 249 products (73%), the field both Shopify filtering and Google Shopping key off. Only Rug (65), Sofa (2) and Gift card (1) are typed at all.

Compounding it — variant option names are inconsistent across the catalogue: Accent Color vs Accent color, Hood/Range color vs Hood/Range Color, Subway Tile Grout vs Subway tile grout color, Knob Color vs Main Color/Knob Color. Even with a filter app installed today these would render as separate, half-empty facets.

Someone furnishing a pink-and-green nursery has to scan seven paginated pages by eye.

Fix — Backfill product_type on all 249 products, normalise option names to a fixed vocabulary, then enable filtering by room, colour and price.

B2Every collection page has zero copy

7/12

All 19 of 19 collections have an empty description.

“Dollhouse Rugs” and “Printable Dollhouse Wallpaper” are exactly the high-intent, low-competition queries this shop should own, and the landing pages for them are wordless. No context for shoppers, no text for search engines.

Fix — 80–150 words per collection on scale, materials and how to choose. Highest value first: Rugs (65 products), Wallpaper, Tile, Dollhouses.

B3Stale seasonal collections are live in September

5/12

Cyber Monday Sale and Cyber Monday Serene Dollhouse are still published and crawlable nine months out of season.

Fix — Unpublish or repurpose. Minutes of work, immediate credibility gain.

Stage C — Evaluate — the product page

C1Half the catalogue does not state its size

11/12

118 of 249 products — 47% — have no dimensions anywhere in the description. In a hobby defined by a ratio, this is the most damaging gap on the site.

Evidence — a search for any numeric measurement (", in, inch, cm, mm) matched only 131 of 249 descriptions. There is no size guide or scale reference page anywhere on the site.

Also thin — 20 products carry descriptions under 60 characters. 50 products have a single photograph; the catalogue average is 2.83.

A 1:12 miniaturist will not buy a $14 sofa without knowing whether it fits a ten-inch room box. This is the leading driver of both pre-purchase abandonment and “not as described” returns — which the refund policy already refunds in full.

Fix — Add height × width × depth to all 249 products as a structured field rendered in a fixed position on the page. Photograph a scale reference — a common object, or a printed 1:12 rule — in at least one shot per product.

C2The product page has no next step

10/12

No breadcrumbs. No related products. No “you may also like”. No room sets. No bundles.

Evidence — the raw product-page HTML contains zero breadcrumb, related-product or cross-sell markup.

On a catalogue with a $80 median and a $1.00 entry price, average order value is the whole game. A shopper who lands on one $1.50 plate from search has no path to the other 78 accessories. This is the largest single order-value lever available.

Fix — “Complete the room” modules driven by room tags, plus curated room-set bundles — kitchen starter, nursery starter — that turn one $14 purchase into a $90 one.

C3No dynamic checkout button

6/12

The buy box offers Quantity and Add to cart. No “Buy it now”, no accelerated wallet button.

Worth knowing — Shop Pay Installments is enabled and eligible. The $2,750 dollhouse offers 2 × $1,375, and financing plans run to $30,000. That is a real asset for the high-ticket line, and it is not mentioned anywhere in the copy.

Fix — Enable the dynamic checkout button. On printables, where the buyer wants the file in thirty seconds, it matters most.

C4Sold-out one-of-a-kind pieces are dead ends

8/12

Ten products are out of stock, including two of the three one-of-a-kind dollhouses — the Seaside Tiny Home at $1,250 and the Serene Tiny Home at $1,150.

The two highest-consideration pages on the site, reached by the most motivated visitors, end in nothing. No notify-me, no waitlist, no “commission something similar” hand-off.

Fix — Back-in-stock capture on every sold-out item. Every sold-out dollhouse routes to the custom enquiry — a $1,250 disappointment is the warmest commission lead this business will ever get.

Stage D — Trust

D1Zero social proof anywhere on the site

11/12

No reviews app. No star ratings. No testimonials. No customer photography. The only third-party scripts on the page are shop.app and s.skimresources.com — an affiliate link monetiser worth reviewing, since it does not obviously belong on a first-party store.

For contrast — MiniatureCrush leads its homepage with “Over 80,000 Reviews and Over 250,000 Sales”.

A shopper is asked to spend $2,750 with a brand showing no evidence that anyone has ever bought anything. Ella has roughly 19,000 Instagram followers and years of customer photos: the proof exists, it is simply not on the site.

Fix — Reviews with photo capture, backfilled from Instagram and past customers, with ratings surfaced on product cards as well as product pages.

D2The returns policy warns you the goods may break

10/12

The refund policy states the shop “does not guarantee careful handling during shipping” once an item leaves. The shipping policy runs about eighty words: processing 1–7 days, custom 2–5 weeks, “refer to the shipping times listed during checkout”. No costs, no carriers, no international terms — despite the store offering seven currencies.

Also — returns open with a 7-day window and an email to a Gmail address. Who pays return postage, and whether restocking fees apply, are both unaddressed.

Disclaiming damage liability on fragile, hand-built, four-figure goods is the single most conversion-hostile sentence on the site.

Fix — Rewrite it to promise the opposite — packed by hand, insured, replaced if it arrives damaged. Add real shipping costs and an international section. Photograph the packing process; in this category it sells.

Stage E — The custom commission path

E1The highest-value flow on the site is a mailto

12/12

Custom kitchens run $475–$495 and dollhouses reach $2,750. The custom enquiries page has no form. It has four portfolio photographs and one instruction: email a Gmail address.

The page states no lead time, no price bands, no deposit terms, no process, and no answer to “what can I actually ask for”.

Compounding it — the contact page has no form either. Every page on the site carries the same four inputs, a search box and a currency selector, and the contact page is no exception. Every enquiry in the business routes through one personal Gmail address.

This hits the buyer with the most money and the most anxiety. A four-figure commission from a solo maker demands more reassurance than any other purchase here, and receives the least. Each unqualified email costs Ella a back-and-forth to price; each hesitant buyer who never writes is invisible.

Fix — in order:

  • A structured brief form — project type, room, scale, style references, image upload, budget band, target date.
  • Published price bands. “Custom kitchens from $475. Full dollhouses from $1,200.” This qualifies leads before they arrive.
  • A stated process with lead times: brief → quote → 50% deposit → build (2–5 weeks) → approval photos → ship.
  • Three case studies with before/after, timeline and price. The House Beautiful and Caitlin Wilson work belongs here.
  • A business email on the shop’s own domain.

Stage F — Retention

F1Nothing captures a visitor who is not ready

8/12

No email capture, no popup, no welcome offer, no loyalty programme, no wishlist. No marketing app of any kind is installed. /blogs/news.atom returns 404 — there is no blog.

A category built on inspiration, seasonal builds and long consideration cycles, with no owned audience channel. Traffic arrives from Instagram, browses, and leaves without a trace.

Fix — Email capture with a lead magnet the shop can already produce — a free printable wallpaper sheet, or a 1:12 scale reference chart. Then a content engine: room tours, build diaries, how to wallpaper a dollhouse. Ella’s grandmother taught her wallpaper installation; that is a post, a video and a rugs-and-wallpaper cross-sell in one.

F2Printables ship with no instructions

6/12

Digital downloads start at $6.50 and form a distinct product line — wallpaper, tile, wall mouldings. Nothing on those pages explains print settings, paper stock, sheet coverage, or how to apply the sheet at 1:12. The shopper is buying an image of an image with no way to judge how it prints.

Fix — State sheet size and coverage, specify print settings and paper, include an application guide inside every download, and show one photograph of the printable installed in a real room box.

Stage G — Platform & performance

G1The theme is a decade old and is blocking most of the fixes above

10/12

Canopy 2.10.0 predates Online Store 2.0. No sections on every page, no native metafield rendering, no app blocks, no native filtering. The platform for reviews, filters, dimension fields, cross-sells and back-in-stock capture is simply absent.

Fix — Migrate to an Online Store 2.0 theme. Most of this report’s Phase 2 depends on it, and several Phase 2 items then cost nothing to implement.

G2The homepage ships 1.3 MB of images it does not need

9/12

MeasurementValue
First twelve homepage image requests1,337,024 bytes
Hero collage631 KB — a photographic collage saved as PNG
loading="lazy" on the homepage0 of 50 images
srcset on the product page0 of 44 images
Wasted {width}x placeholder requests5 of the first 12
Structured data on the homepage0 JSON-LD blocks

The {width}x requests are a genuine bug: unresolved image-size placeholders are being fetched as literal URLs, returning about 2.8 KB of nothing each. Product photography is stored at 3024 × 4032 and served at a fixed 1024 pixels to every device.

This is an image-led brand on a slow, image-heavy site. Mobile shoppers arriving from Instagram — almost certainly the majority — pay for it directly.

Fix — Re-export the hero as WebP (631 KB down to roughly 60 KB), lazy-load below the fold, add responsive srcset, and fix the placeholder bug. Nearly all of this comes free with a modern theme.

Section three, continued

Pain points ranked

IDPain pointStageSeverity
E1Custom commission flow is a bare email addressCustom

12/12

C147% of products state no dimensionsEvaluate

11/12

D1Zero reviews or social proofTrust

11/12

C2No related products, breadcrumbs or bundlesEvaluate

10/12

D2Policy disclaims shipping damage on fragile goodsTrust

10/12

G1Legacy theme blocks the fixesPlatform

10/12

A2Press orphaned; nav points to empty pagesDiscovery

9/12

B1No filtering; 73% of products untypedBrowse

9/12

G21.3 MB homepage, no lazy loading, no srcsetPlatform

9/12

A1No value proposition above the foldDiscovery

8/12

C4Sold-out dollhouses are dead endsEvaluate

8/12

F1No email capture, no content, no retentionRetention

8/12

B2All 19 collection pages have no copyBrowse

7/12

F2Printables ship without instructionsRetention

6/12

C3No dynamic checkout buttonEvaluate

6/12

B3Cyber Monday collections live in SeptemberBrowse

5/12

Section four

User personas

Four personas, derived from what the catalogue’s price architecture, product mix and press coverage imply about who buys here. Each maps to one of the flows in section six. These are research-grounded hypotheses — validate them with five customer interviews before betting a roadmap on the details.

Margot, the design miniaturist

The core customer — highest volume, highest repeat potential

Who she is

52, interior-design-literate adult hobbyist. Furnishing a 1:12 house or room box as a multi-month design project. Follows miniature accounts on Instagram and Pinterest.

What she spends

$40–$250 per order, several orders per build. Cares about coordination more than unit price.

What she wants

A room that reads as a real designed interior — coherent palette, correct proportions, nothing that looks like a toy.

Where this site fails her

  • Cannot tell whether a sofa fits her room box — no dimensions on 47% of products.
  • Cannot browse by colour or room, so matching a pink-and-green scheme means scanning seven pages.
  • No related products, so she re-finds her way back to the catalogue after every item.
  • No reviews telling her whether the colour is accurate on screen.

What would win her

Dimensions everywhere, room-based filtering, “complete the room” modules, and a photograph of each piece beside a scale reference.

“I don’t need it cheap. I need to know it will fit and it will match.”

Diane, the commissioner

Lowest volume, highest value — the flow that most deserves the work

Who she is

45, has the budget and not the time or skill. Found Ella through House Beautiful, a design blog, or an Instagram reel. Commissioning a custom kitchen, or a full dollhouse as a milestone gift.

What she spends

$475–$2,750 in a single transaction.

What she wants

Something singular, made for her, that arrives before a birthday or Christmas.

Where this site fails her

  • The custom page gives her an email address and nothing else — no price, no timeline, no process.
  • She cannot tell whether a commission is $500 or $5,000, so she does not write.
  • The one-of-a-kind dollhouses that drew her in are sold out, with no alternative offered.
  • Press that would settle her nerves sits on a page the nav does not link to.
  • The returns policy tells her damage in transit is not guaranteed against.

What would win her

A structured brief form, published price bands, a stated build timeline, three case studies with real numbers, and a deposit she can pay by card. Shop Pay Installments already covers the $2,750 house at 2 × $1,375 — say so.

“I’d have ordered one months ago. I just couldn’t work out what to ask for, or what it would cost.”

Rachel, the gift buyer

Seasonal, deadline-driven, currently unsupported

Who she is

38, buying for a child, a niece, or a hobbyist parent. Does not know what 1:12 means and should not have to.

What she spends

$25–$120, usually in the fourth quarter.

What she wants

A gift that arrives on time and looks special when unwrapped.

Where this site fails her

  • No delivery estimate — “shipping times vary depending on service selected at checkout” is not an answer in December.
  • No scale explainer, so she cannot tell if a $14 sofa is a real present or a trinket.
  • No gift wrap, no gift note, and the gift card is buried.
  • Sold-out items with no restock date.

What would win her

A plain-English scale explainer with a hand-in-shot photo, a shipping cut-off banner in Q4, gift wrap at checkout, gift bundles at $50 / $100 / $200, and the gift card in the main nav from October.

“It’s for the 12th. I just need to know it will be here.”

Sofia, the printables shopper

Impulse buyer, instant delivery, an entirely different journey

Who she is

29, DIY builder on a budget. Buys $6.50 wallpaper and tile sheets to finish her own build, often on her phone, often late at night.

What she spends

$6.50–$30, high frequency, near-zero fulfilment cost — the highest-margin line in the shop.

What she wants

Download it now, print it tonight, paper the room tomorrow.

Where this site fails her

  • She is buying a photograph of a photograph, with no installed shot to judge it by.
  • No print settings, paper stock, sheet size or coverage stated.
  • No “Buy it now” — a $6.50 impulse purchase runs the full cart flow.
  • No instructions in the download, and no obvious way to reach the file again later.

What would win her

An installed-in-a-room photograph on every printable, coverage and print settings on the page, a one-page application guide inside every download, a dynamic checkout button, and a three-for-two sheet bundle.

“I’ll take four if I know they’ll actually print at the right size.”

How the personas map to the catalogue

PersonaPrice bandShare of catalogueCurrent support
Margot — design miniaturist$10–$80Largest — rugs (65), accessories (79), furniture (78)Weak: no dimensions, no filters, no cross-sell
Diane — commissioner$475–$2,750Small count, largest revenue per orderVery weak: email only, no terms
Rachel — gift buyer$25–$120Cuts across the catalogueWeak: no delivery dates, no gifting
Sofia — printables shopper$6.50–$30Three collections, highest marginWeak: no install proof, no instructions
Section five

Competitor analysis

Life In A DollhouseMiniatureCrushThe Modern DollhouseMiniatures.comMountain MiniaturesEtsy
PlatformShopify · Canopy 2.10ShopifyWordPress / WooShopify— (bot-protected)Marketplace
PositioningDesigner-led original 1:12 + custom builds“small things, big dreams” — breadth for hobbyistsCurated modern 1:1250-year incumbent, “little joys”High-end artisan curationEverything, from everyone
Catalogue249 productsVery large, multi-scaleMid, curatedVery largeCurated artisanEffectively infinite
Scales1:12 only1:144, 1:48, 1:24, 1:12, 1:61:121:12, 1:241:12, 1:24All
Price entry$1.00Mid–premiumFrom $10MixedPremium$1+
ReviewsNone80,000+ across channelsNone visibleNone visibleCore to the platform
FilteringSort onlyMega-menu + facetsBy type and by roomCategory onlyDeep facets
Custom buildsYes — $475–$2,750NoNoNoNoPer-seller, via messages
Original designYes — designs its own lineResells + artisan brandsCuratesResellsCurates artisansMixed
Named makerYes — Ella, with national pressBrand-ledBrand-ledCorporateCurator-ledPer-seller
Loyalty / wishlistNoneRewards + wishlistNoneNoneFavourites
ContentNone — no blogBlog, tutorials, communityFAQBlog, inspirationEditorial
Email captureNoneYesPopup with discountYesPlatform-level
Shipping promiseNone statedStatedFree US over $35Per-seller

Where each one wins

MiniatureCrush — the trust and content leader. Multi-scale breadth, 80,000+ reviews across Etsy, eBay and its own site, a rewards programme, wishlist, tutorials and a community section. It has built an owned audience. This is the benchmark for trust infrastructure, and the gap is not close.

The Modern Dollhouse — the closest aesthetic rival. Contemporary curation, clean photography, dual navigation by product type and room. It also has no reviews. It competes on taste, which is the one axis where Life In A Dollhouse can win outright — because it designs the pieces rather than curating other people’s.

Miniatures.com — the incumbent. Fifty years of catalogue depth and a free-shipping-over-$35 promise. Weak filtering, no reviews, thin content. Wins on selection and default trust, not on experience.

Mountain Miniatures — the artisan curator. Handpicked high-end 1:12 and 1:24 from independent makers. Occupies the premium curation position; buys rather than designs. Assessed from search metadata only — the site blocked direct access.

Etsy — the real competitor. Not a store, a habit. Most miniature buyers start their search there and never leave. It wins on reviews, saved searches, in-app custom-order messaging and buyer protection. Any independent storefront has to give a shopper a reason to leave Etsy — which means owning something Etsy cannot list: the designer, the story, and the commission.

The positioning gap

Two axes matter in this category: breadth against curation, and reselling against original design.

Competitive positioning: breadth against original design Every competitor sits in the lower half — reselling or curating other makers’ work. Life In A Dollhouse sits alone in the upper-left quadrant: curated, and originally designed. Uncontested Designs its own line Resells or curates Curated Broad Life In A Dollhouse Life In A Dollhouse The Modern Dollhouse The Modern Dollhouse Mountain Miniatures Mountain Miniatures MiniatureCrush MiniatureCrush Miniatures.com Miniatures.com Etsy Etsy

Life In A Dollhouse owns a quadrant nobody else is in. It is the only store in the set that designs its own catalogue and builds bespoke commissions and has a named maker with national press. That is a defensible position — the kind Etsy structurally cannot replicate, because a marketplace cannot have an author.

It is also almost entirely unexpressed on the storefront. The homepage heading is a collection name, the press page is orphaned, and the custom offer is a Gmail address.

Strategic read

Do not compete on catalogue breadth. MiniatureCrush and Miniatures.com have already won that, and matching them means becoming a reseller. Compete on authorship and bespoke.

  1. Lead with the maker. Ella’s name, face and story above the fold, press logos beside them. This is the one thing no competitor can copy.
  2. Productise the commission. Price bands and a brief form turn a $2,750 conversation into a repeatable revenue line — and it is the only offer in the set with no competitor.
  3. Sell rooms, not pieces. Designed room sets are what an original design house can sell and a reseller cannot assemble.
  4. Close the trust gap first. Reviews and a real shipping promise are table stakes the whole set except MiniatureCrush is failing. Being first there is a cheap advantage.
Section six

User flows

One flow per persona, shown as it works today beside how it should work. ✕ marks a drop-off; ⚠ marks friction that survives but costs conversion.

Flow one — furnish a room

Margot · the volume flow, where average order value is won or lost

Today

  1. Instagram reel
  2. HomepageHeading reads “Ella’s Top Picks”. No idea who makes this.
  3. Shop ▸ Living Room
  4. Collection pageNo copy, no filters — sort only.Can’t narrow by colour or size, so she scans seven pages by eye.
  5. Product pageNo dimensions on roughly half the catalogue. “Will it fit?” goes unanswered.No reviews. “Is the colour accurate?” goes unanswered.No related products, no breadcrumb — the page is a cul-de-sac.
  6. Add to cart
  7. Checkout — one item, about $14

Proposed

  1. Instagram reel
  2. HomepageWho Ella is, press logos, shop by room.
  3. Living RoomIntro copy; filter by colour, size and price.
  4. Product pageDimensions in a fixed position, plus a scale-reference photo.Star rating and customer photographs.“Complete the room” — four coordinating pieces.“The Blush Living Room” set — six pieces, save 15%.
  5. Add to cartSlide-out cart with two cross-sells.
  6. Checkout — four to six items, $70–$110

The change — three additions — dimensions, coordinated sets and a cross-sell module — turn a single-item basket into a room basket. On a catalogue with an $80 median and a $1.00 entry price, this is the highest-leverage change on the site.

Flow two — commission a custom build

Diane · the revenue flow, currently the weakest path on the site

Today

  1. House Beautiful article or Instagram
  2. Homepage
  3. Nav ▸ “Featured In”Empty page — the nav points at the wrong URL.
  4. Nav ▸ Custom InquiriesFour photographs, no form.No price band. “Is this $500 or $5,000?”No lead time. “Will it arrive by Christmas?”No process. “What happens after I write?”
  5. Compose a cold email to a Gmail address about a $2,000 commissionMost people stop here.
  6. Email thread — days of back-and-forth to reach a price
  7. Manual invoice

Proposed

  1. House Beautiful article or Instagram
  2. HomepagePress logos, linked to a page that exists.
  3. Custom BuildsWhat’s possible — three case studies with photos, timeline and price paid.Price bands — kitchens from $475, full dollhouses from $1,200.Timeline — brief → quote in 3 days → 50% deposit → 2–5 week build → approval photos → insured shipping.Press and credentials: House Beautiful, CNBC, Caitlin Wilson.
  4. Brief formProject type, room, style references, image upload, budget band, target date.
  5. Auto-confirmation“Ella replies within three business days,” plus a look-book PDF.
  6. Quote — fixed scope, fixed price, fixed date
  7. Deposit paid by cardShop Pay Installments already covers the $2,750 build at 2 × $1,375.
  8. Build — progress photos at two milestones
  9. Approval → insured shipping → unboxing photo request → review

The change — a form, three numbers and a stated process. This converts the enquiry that never gets written, and removes the pricing back-and-forth from every one that does.

Bridge worth building — every sold-out dollhouse page should route straight into this form. Two of the three one-of-a-kind houses are sold out right now, and a visitor who wanted a $1,250 house that no longer exists is the warmest commission lead the business can get.

Flow three — buy a gift

Rachel · seasonal, deadline-driven, currently unsupported

Today

  1. Google: “dollhouse furniture gift”
  2. Product page“1:12 scale” means nothing to her.No dimensions, so she can’t picture the size.No delivery estimate. “Will it arrive by the 12th?”No gift wrap, no gift note.Or: sold out, with no restock date.
  3. Abandons for Amazon

Proposed

  1. Google: “dollhouse furniture gift”
  2. Product page“1:12 scale — one inch equals one foot,” with a hand-in-shot photo.Dimensions stated.“Order by 15 December for Christmas delivery.”Gift wrap and gift note at checkout.Sold out → notify me, with a restock date.
  3. Not sure what to pick?Gift sets at $50 / $100 / $200, or a gift card for any amount.
  4. Checkout — gift options, delivery date confirmed
  5. Shipping confirmation and a “how to give a dollhouse gift” email

The change — answer the two questions a gift buyer always has — how big is it, and when does it arrive — then give her a safe fallback.

Flow four — buy and use a printable

Sofia · highest margin, shortest journey, easiest to fix

Today

  1. Pinterest
  2. Wallpaper | PrintableNo collection copy.
  3. Product pageAn image of an image — no installed shot.No sheet size, coverage, paper stock or print settings.No “Buy it now” — a $6.50 impulse buy runs the full cart flow.
  4. Add to cart → cart → checkout
  5. Download — a file, no instructionsPrints at the wrong scale → refund request.

Proposed

  1. Pinterest
  2. Wallpaper | PrintableHow printables work, and what you need.
  3. Product pageAn installed-in-a-real-room photograph.Sheet size, coverage, paper, print settings, 1:12 confirmed.“Buy it now” — one tap to checkout.Bundle: any three sheets, save 20%.
  4. Instant downloadIncludes a one-page application guide — print, cut, paste, at scale.
  5. Follow-up email: “show us your room” → review, customer photo, repeat purchase

The change — two photographs and a print-settings block convert a hesitant $6.50 buyer, and one PDF inside the download prevents the refunds.

Section seven

Prioritised roadmap

Ordered by impact per unit of effort. Nothing here needs an agency.

Phase 0 — this week

A few hours. No cost, no apps, no developer.

#ActionFixes
1Repoint the nav from /pages/new-featured-in to /pages/featured-in; delete the empty duplicateA2
2Fill or unpublish /pages/project-galleryA2
3Unpublish both Cyber Monday collectionsB3
4Rewrite shipping and refund policies — remove the damage disclaimer, add real costs and international termsD2
5Add price bands, a lead time and a process to the custom page, even as plain textE1
6Re-export the hero collage as WebP — 631 KB down to roughly 60 KBG2
7Change the homepage heading to a positioning statementA1
8Enable the dynamic checkout buttonC3
9Move to a business email on the shop’s own domainE1

Phase 1 — this month

The two changes that pay for everything else.

#ActionFixes
10Custom enquiry form — project type, room, references, image upload, budget band, target date, with an auto-confirmationE1
11Reviews with photo capture, backfilled from Instagram and past customersD1
12Add dimensions to all 249 products; publish a 1:12 scale explainer pageC1
13Back-in-stock capture on all ten sold-out items; route sold-out dollhouses into the custom formC4
14Email capture with a free printable or a 1:12 reference chart as the incentiveF1
15Backfill product_type on 249 products; normalise the variant option vocabularyB1
16Write 80–150 words for each of the 19 collectionsB2

Phase 2 — this quarter

The platform. Item 17 unlocks most of the rest.

#ActionFixes
17Migrate to an Online Store 2.0 theme — unlocks filtering, metafields, app blocks, responsive images, lazy loadingG1, G2
18Filtering by room, colour, size and priceB1
19“Complete the room” cross-sells and breadcrumbs on every product pageC2
20Curated room sets sold as bundlesC2
21Printables: installed photography, print settings, an application guide in every downloadF2
22Gift wrap, gift notes, gift sets and Q4 shipping cut-offsRachel
23Three custom case studies with timeline and priceE1

Phase 3 — ongoing

Compounding work, once the foundation holds.

#ActionFixes
24A content engine — room tours, build diaries, how to wallpaper a dollhouseF1
25Post-purchase flow: care, styling, review request, customer photo captureF1, D1
26Seasonal room collections tied to the design calendarMargot

What to measure

Set a baseline before Phase 1, because none of it is tracked today.

MetricWhyTarget signal
Custom enquiries per monthThe whole point of E1Any number improves on an untracked mailto
Enquiry → quote → deposit rateWhether the form qualifies leadsFewer unqualified threads per closed build
Average order valueWhether cross-sell and sets workItems per order is the leading indicator
Product page → add-to-cart rateWhether dimensions and reviews close the gapSplit by has-dimensions against not
Review coverageTrust infrastructure30%+ of active products with at least one review
Mobile LCPInstagram traffic is mostly mobileUnder 2.5 seconds
Email list sizeOwned audience, currently zeroGrowth rate matters more than the number
Section eight

If only three things get done

  1. Turn the commission into a product.

    A brief form, published price bands, and a stated timeline. It is the highest-value flow, the weakest experience on the site, and the one offer no competitor in the set has.

  2. Answer “will it fit” and “is it good”.

    Dimensions on all 249 products, and reviews with customer photographs. These are the two questions blocking every purchase, and the two gaps the whole competitive set except MiniatureCrush shares.

  3. Say who made this.

    Ella’s name and story above the fold, press logos beside them, and a nav link that reaches the page they are on. Original design by a named maker with national coverage is the position — right now the storefront hides it.